Years of Experience: 2 to 3 years

Work Location: Coimbatore / Chennai

Responsibilities:

Advanced Troubleshooting:

You'll diagnose and solve complex technical problems related to the software platform. This involves analyzing logs, replicating issues, and leveraging your knowledge of the platform's architecture.

Technical Expertise:

Possessing a strong understanding of the software platform is essential. This includes functionalities, integrations, and common configurations.

Customer Focus:

Providing exceptional technical support to end-users is key. You'll need excellent communication skills to explain solutions clearly and build rapport.

Collaboration:

Working closely with L1/Business service team to ensure seamless issue escalation and resolution. You might also collaborate with developers to diagnose bugs or provide insights for improvement.

Knowledge Base and Documentation:

Contributing to the knowledge base by documenting solutions, troubleshooting steps, and workarounds is crucial for future reference and improved support.

Staying Updated:

The tech landscape is constantly evolving. Staying up-to-date on the platform's updates, new features, and relevant technologies is vital for effective troubleshooting.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• In-depth knowledge of the software platform.
• Experience with troubleshooting software applications.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Experience with scripting languages or APIs might be a plus.
• Experience using ticketing systems and knowledge base tools is preferred.

Additional Skills:

• Experience with programming languages - Java, Angular
• Knowledge of datastores - MongoDB
• Experience working in a fast-paced and customer-centric environment.

About TrusTrace

Founded in 2016, TrusTrace offers a market-leading platform for supply chain traceability and compliance, enabling brands and suppliers around the world to standardise how supply chain and material traceability data is captured, digitised and shared. TrusTrace is leading global-scale traceability programs for many of the world’s largest brands. The company is headquartered in Stockholm, Sweden, with additional offices in India, France and the US.

What do we offer? 

• The opportunity to drive change and break new grounds to enhance and strengthen the visual identity of a growing global scale-up company, committed to accelerate sustainable transformation in fashion.
• To be part of a great multicultural, multilingual team.
• A centrally located office in Coimbatore / Chennai.